Last updated September 17, 2026. This policy explains what KONNOVA collects, why, and the choices you have. KONNOVA is operated by Konnova App LLC and this policy applies to the KONNOVA app and to konnovaapp.com.
Account details: name, email, password stored hashed, and the Apple or Google account you choose to sign in with. Profile: the roles, genres, city, bio, links, photos and audience numbers you add. Most of this is visible to other members, and you control the visibility of your location, links and metrics in Settings. Verification documents: if you apply for Identity Verified, your legal name, date of birth, a government ID photo and a selfie. These are processed by a specialist identity provider, stored privately, never shown to other members, and deleted after review except for the record that a check was passed or failed. Activity: opportunities you post or apply to, connections, bookings, meeting requests, saved items, reviews and messages. Device and usage: push notification tokens, app version, and event-level analytics about which features are used. We do not sell this data.
To run the service: discovery and matching, applications, bookings, messages and notifications. To keep members safe: verification, fraud and scam detection, moderation of reports, and enforcement of our Community Safety Standards. To send you what you asked for: push notifications and emails you can turn off per type in Settings. Transactional emails such as sign-in codes and receipts cannot be turned off. To improve KONNOVA using aggregate analytics.
The one-time $4.99 Identity Verified fee and any subscription or credit purchase is processed by Stripe, Apple or Google. We receive a confirmation and a transaction reference; we never see or store full card numbers.
Service providers who process data on our behalf: Supabase (database, authentication and file storage), Railway (API hosting), Brevo (email delivery), Expo (push notifications), Apple and Google (sign-in and push), Stripe (payments and identity verification) and Webflow (website hosting). We share data with law enforcement only when legally required. We do not sell personal data.
Messages are private between participants. Our systems scan messages for signs of scams and off-platform payment pressure and may show a safety notice. Reported messages are reviewed by a human.
You can delete your account in Settings. Your profile is hidden immediately and your data is permanently deleted after a 14-day cooling-off period. Records we must keep for safety or legal reasons, such as reports and the audit trail of moderation actions, are retained in anonymized form. You can export your data at any time from Settings.
Depending on where you live you may have rights to access, correct, delete or port your data, or to object to certain processing. Email support@konnovaapp.com from your sign-in address and we will respond within 30 days.
KONNOVA is for people 18 and older. We do not knowingly collect data from anyone under 18, and we delete such accounts when we learn of them.
If this policy changes materially we will notify you in the app before the change takes effect. Privacy questions: support@konnovaapp.com. General enquiries: contact@konnovaapp.com. Partnerships: partners@konnovaapp.com.
