Last updated November 11, 2026. This policy explains what KONNOVA collects, why, and the choices you have. KONNOVA is operated by Konnova App LLC, a Wyoming limited liability company with its registered office at 30 N Gould St Ste R, Sheridan, WY 82801, USA, and this policy applies to the KONNOVA app and to konnovaapp.com.
Account details: name, email, password stored hashed, and the Apple account you choose to sign in with. Profile: the roles, genres, city, bio, links, photos and audience numbers you add. Most of this is visible to other members, and you control the visibility of your location, links and metrics in Settings. Verification documents: if you apply for Identity Verified, your legal name, date of birth, a government ID photo and a selfie. These are processed by Stripe, our identity verification provider, stored privately, never shown to other members, and deleted 30 days after the decision on the check, except for the record that a check was passed or failed. If you apply for Artist Verified, the stage name and the links to your Spotify, Apple Music, YouTube, SoundCloud, Instagram or TikTok profiles that our verification team reviews. Business, professional and artist verification: to help our team review a request, we may send the details you typed for it (never a file, an ID document or a selfie) to Amazon Bedrock for an AI summary that only our staff see. It is not stored, and a person on our team decides every request. Activity: opportunities you post or apply to, connections, bookings, meeting requests, saved items, reviews and messages. Device and usage: push notification tokens, app version, crash reports, and event-level analytics about which features are used. We do not sell this data. Time zone: your device's time zone, so reminders reach you at a sensible hour. We use it for nothing else and never show it to other members. Your company's sign-in: if your company connects its own sign-in (single sign-on) to KONNOVA, we receive from it your name and work email address when you sign in that way, and use them to sign you in and to add you to your company's team where your company allows it. Your company's own terms and privacy policy apply to its sign-in.
To run the service: discovery and matching, applications, bookings, messages and notifications. To keep members safe: verification, fraud and scam detection, moderation of reports, and enforcement of our Community Safety Standards. To send you what you asked for: push notifications and emails you can turn off per type in Settings. Transactional emails such as sign-in codes and receipts cannot be turned off. To improve KONNOVA using aggregate analytics. If your plan includes analytics, we count views of your profile, listings, company page, press kit and events by signed-in members, and show you totals and, for groups of at least five people, the roles and countries they come from; members who hide their profile views are never counted. We keep who viewed what for 90 days, which days you used KONNOVA for 400 days, and daily totals for as long as your account. Unless you turn off Share usage data, the app tells us which screens you open and which app version you use, never what you write. A CSV you export is deleted from our servers within two days. If you use the CRM, we store the contacts, deals, notes and tasks you add, for you (or your company's team) only. The people in it are not told and cannot see it. A company's CRM is deleted 30 days after the company is deleted; yours is deleted with your account. If you use Deal Rooms, we store the documents, versions and notes that you and the other people in a room add, a record of who opened each document, and the signatures given there, for the people in that room only. A signed copy is kept for about seven years. When a document is sent for signing by email, we share it and each signer's name and email with our e-signature provider for that purpose only. If you use the calendar, we store the entries you add, for you (or your company's team) only. A calendar link you create lets any app that has it read your confirmed meetings and bookings, your events and your own entries; you can turn it off at any time. If you connect Google Calendar, KONNOVA creates one calendar named KONNOVA in your Google account and keeps those items in it. KONNOVA does not read your other calendars or any other Google data, uses the access only to keep that calendar up to date, and does not share it. KONNOVA's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Invitations to apply: members on paid plans can invite you to apply to their listings when your public profile matches what they are looking for. You choose who can invite you, or turn invitations off, in Settings → Privacy, and you can stop invitations from any member or company. Invitations are kept for 12 months. A video call can include up to 10 members invited by the member who arranged it. People in the same call see each other's name and photo, whatever their profile settings. We keep who was invited, who joined and for how long, to run the call and to count the video minutes of the host's plan. If you tap Translate under a message, a post, a profile or other text a member wrote, we send that text to Amazon Translate, a service of Amazon Web Services, to translate it into your language. The translation is made automatically, can contain mistakes, and the original is what counts. Translations of messages and application notes are not kept; translations of text many members see (posts, profiles, listings, events, company pages and reviews) are kept without recording who asked, are deleted when the text changes or is deleted, and at the latest 90 days after they were last used. We count how many characters you translate each month. You can hide the Translate link in Settings → Language.
The one-time $4.99 Identity Verified fee, the one-time $4.99 Artist Verified fee, and any subscription or credit purchase are processed by Stripe on the web and by Apple or Google in the apps (through RevenueCat, which manages in-app purchases for us). We receive a confirmation and a transaction reference; we never see or store full card numbers.
If you are a KONNOVA Ambassador: we process your name, email, ambassador code, the earnings your code accrues and your payout records to run the program, pay you and meet our legal and tax obligations. Payouts are made through Stripe Connect: Stripe collects and keeps your identity, bank and tax information (including Form W-9 details) under its own privacy policy, and we do not receive your full Social Security number or bank account number. We keep earnings and payout records for as long as tax law requires. If you enter an ambassador code: we record which ambassador's code you used, so that the ambassador is credited when you pay for a plan, and for how long. The ambassador sees totals only (how many members using their code are paying, and their earnings). We never tell them who you are, and you can leave the code blank.
Service providers who process data on our behalf: Amazon Web Services, which runs KONNOVA in the United States (hosting of the app and the API, the database, sign-in through Amazon Cognito, file storage and malware scanning of uploads, email delivery through Amazon SES, AI document summaries through Amazon Bedrock, video meetings through Amazon Chime SDK, and machine translation of member text you choose to translate through Amazon Translate); Stripe (payments and identity verification, including the ID photo and selfie check, and, through Stripe Connect, payouts to KONNOVA Ambassadors); Apple and Google (sign-in, push and in-app purchases); RevenueCat (in-app purchase management); Expo (push notifications and app updates); Sentry (crash and error reporting, including a masked replay of a web session in which an error happened); Webflow (website hosting); and Google (analytics and fonts on the konnovaapp.com website). An AI summary sends the text of a document to Amazon Bedrock only after you allow it. Audio and video in a meeting pass through Amazon Chime SDK and are not stored. Features that are not available yet will use these providers when they launch, and only if you choose to use them: Slack (adding KONNOVA to a Slack workspace directly; alerts to a company's Slack channel are already available, as described below), Google Calendar (a calendar you connect), BoldSign (signing an agreement by email), and Stripe Connect (booking payments and payouts to artists). Company single sign-on, through your company's own sign-in provider, is available for Enterprise companies. We share data with law enforcement only when legally required. We do not sell personal data and we do not use it for third-party advertising. Services your company connects: if an owner or admin of a company connects Slack, KONNOVA sends short alerts about the company's own listings and bookings (their titles, the step or date, and a link) to the Slack channel they chose. Slack's own terms and privacy policy apply there. Disconnecting stops the alerts at once.
Messages are private between participants. Our systems scan messages for signs of scams and off-platform payment pressure and may show a safety notice. Reported messages are reviewed by a human. When you tap Translate under a message you received, its text is sent to Amazon Translate to be translated for you, and the translation is not kept (see "How we use it").
You can delete your account in Settings. Deleting your account in the app is immediate and permanent: there is no cooling-off period. Requests made by email are completed within 30 days. Records we must keep for safety or legal reasons, such as reports and the audit trail of moderation actions, are retained in anonymized form. You can export your data at any time from Settings.
Depending on where you live you may have rights to access, correct, delete or port your data, to object to or restrict certain processing, and to withdraw consent. If you are in California, you have the rights described in the CCPA and CPRA, including the right to know what we collect, to delete it, and not to be discriminated against for exercising those rights; we do not sell or share personal information for cross-context behavioral advertising. If you are in the European Economic Area, the United Kingdom or Switzerland, the GDPR and UK GDPR rights apply, our lawful bases are contract, legitimate interests and consent, and you may complain to your local supervisory authority. To exercise any right, email support@konnovaapp.com from your sign-in address; we respond within 30 days and never charge for a request.
KONNOVA is for people 18 and older. We do not knowingly collect data from anyone under 18, and we delete such accounts when we learn of them.
If this policy changes materially we will notify you in the app before the change takes effect. Privacy questions: support@konnovaapp.com. General enquiries: contact@konnovaapp.com. Partnerships: partners@konnovaapp.com.
