Community Safety Standards

You must be 18 or older. One person holds one account, which can carry several roles. If we believe an account belongs to someone under 18, we remove it. If you think a member is under 18, report the profile and choose Child safety: those reports go to the top of our queue.

Do not ask for an upfront fee to be considered, booked or paid, or for payment by gift card, cryptocurrency or wire transfer. Fake deposits, fake contracts, overpayment schemes and guaranteed bookings, returns or placements are not allowed. Neither is impersonating an artist, manager, label, venue, brand or KONNOVA itself, claiming credits, roles or representation that are not yours, or posting an opportunity that does not exist, baits for personal data, is pay-to-play dressed up as a booking, or changes its terms after someone applies.

Threats, intimidation, stalking, sexual harassment and attacks on people for who they are have no place here, and neither does sexual content or solicitation. Nor does pushing someone into a private channel to get around our safety tools, verification or records, bulk unsolicited messaging, automated collection of member data, reselling access to the network, or anything unlawful where you are or where the other member is.

There is no tolerance here and no second chance. Content that sexualizes a minor is removed, the account is banned, and we report it to the National Center for Missing & Exploited Children (NCMEC) as United States law requires. We cooperate with law enforcement. If a child is in immediate danger, contact your local emergency services first: a moderation queue is not an emergency service.

Identity Verified means KONNOVA has verified certain identity information. It does not represent an endorsement or guarantee that a user, opportunity or investment is legitimate, profitable or risk-free. Badges confirm specific facts at a point in time, they expire, and they can be revoked.

KONNOVA does not hold funds or process payments between members. Be cautious of anyone asking for upfront fees, gift cards or cryptocurrency, or pressuring you to move to another channel. Keep the terms of a booking in writing on KONNOVA: an agreement recorded here can be reviewed by our team and builds both members' records. We cannot help with payments, no-shows or disputes arranged somewhere else.

Meet first in a public place or at the venue. Tell someone you trust where you will be and when. Keep the details of the arrangement in the booking here rather than in a private chat. Leave if something feels wrong, and tell us afterwards.

Automated checks look for language associated with common scams, and for contact details exchanged before there is any booking between two members. These checks flag and inform; they never block a message. Every report is reviewed by a person. Depending on what we find we may do nothing, warn the member, remove the content, restrict a feature, suspend the account or ban it. Every action is recorded with a written reason, and the member is told what happened and why. Reports about children, fraud, impersonation and threats are handled first. We may also act without a report when our own checks or a pattern of behavior give us reason to.

Every profile, listing, message, booking and review carries a report control in the app. Reports are confidential: the member you report is not told who reported them. You can also block a member, which stops them messaging, connecting with or following you. For anything urgent you cannot report in the app, write to support@konnovaapp.com. Do not use reports to settle a disagreement or to remove a competitor; repeated bad-faith reports are themselves a breach of these standards.

If we restrict, suspend or ban an account, or remove content, you can appeal from Settings then Support in the app. Tell us what we got wrong and we will look again. We answer every appeal.

We update these standards as new risks appear, and we announce material changes in the app before they take effect. Questions: support@konnovaapp.com.